FAQ

Aalborg Heat offers a unique combination of relaxation and luxury in our heated hot tubs and saunas. Our location and personalized service ensure a memorable experience.

We provide towels when booking a private sauna or hot tub. For events, you must bring your own towel.

Yes, there are several heated wooden cabins for changing, as well as the option to store belongings in an unlocked box near your hot tub/sauna. For hygienic reasons, we recommend taking a shower before your visit to Aalborg Heat. However, there is a shower available that must be used if you have not showered beforehand.

Unfortunately, we do not allow outside food and drinks. However, we do offer a selection of beverages, including bubbles, beer, tea, and coffee, which can be purchased from us.

We recommend arriving preferably 15 minutes before the booked time. This allows us time to welcome you, complete the check-in process, and provide you with all necessary information. We look forward to welcoming you!

You have no reason to worry - bad weather rarely poses a problem. The heat from your hot tub or sauna will keep you adequately warm. If for any reason we need to cancel your booking due to the weather, we will refund the full amount.

We have a few free parking spaces available, otherwise, there is a parking garage at Meny.

Bringing your own alcohol is not permitted, but you have the option to purchase beer and bubbles from us. However, we expect you to behave responsibly, and we reserve the right to cancel your booking without refund if you arrive visibly intoxicated or disturb other guests.

Our hot tubs are heated using green energy and reach a temperature of approximately 39 degrees Celsius. In the event of a power outage or significant cooling of the tub, we have the option to heat a tub using firewood. The water in the hot tubs is saltwater, which we collect daily directly from the harbor.

Photography for private use is allowed, however, only of your own party. We kindly ask that you respect the privacy of other guests by refraining from photographing them.

We offer a wide range of delicious beverages, from bubbles to coffee, for you to enjoy directly from the hot tub or sauna. By ringing a bell conveniently located within reach, you can place your order. Payment for the beverages is made after your experience in the hot tub or sauna has concluded.

The bath water is replaced daily with water of drinking quality, and the tubs are used for only one day, regardless of the number of guests, after which the water is drained.

We are approved as a public swimming facility by the municipality, which means we adhere to the same water quality standards as swimming pools.

The bath water is disinfected with chlorine as a disinfectant. We use large sand filter pumps with active filter glass, which effectively filter the water with a circulation rate of 19 m³/hour.

We continuously take water samples and adjust the pH level before and after each group.

Eurofins Denmark conducts water sampling in all pools once a month, and the laboratory analyses are then sent to the municipality.

Maximum capacity in a hot tub is 6, barrel sauna 6 and large sauna 18.

You can cancel your booking for a full sauna or hottub unit at no cost up to 7 days before your reservation. This can be done by logging in here.

It is possible to change the time for saunagus to another day or cancel the time no later than 3 days before the booking on your own booking profile.

When you book a time in a hot tub/sauna, it becomes private and is only available to you and your group. Therefore, the price remains the same regardless of whether there are 2 or 6 people in your hot tub/sauna.

However, we also offer some times where you can share the experience with others and obtain a reduced price.

Yes, it is allowed to take a dip in the harbor basin for a refreshing experience. You are welcome to enjoy the water and create your own unique experience. However, we encourage doing so responsibly and with respect for safety and other guests.

Dipping in the harbor basin is at your own risk.

Additionally, it is possible to take a dip in our cold water tub.

If you wish to arrange a party with us, please kindly send an email to kontakt@aalborgheat.dk before making your booking.

Nudity is not allowed, except when changing clothes alone in your private changing room.

Smoking is allowed in designated areas, but not in the hot tub/sauna.

It is generally not recommended to wear jewelry as it may not be optimal in this context. However, if you choose to wear jewelry, it is at your own risk.

Our guests at Aalborg Heat have access to our own toilet facilities.

It is recommended to consult your doctor before arrival for advice on whether it is safe for pregnant women to sit in a hot tub/sauna, where the temperature is slightly higher than one's own body temperature.

Unfortunately, it is not possible to choose a specific hot tub/sauna when booking. However, it should be noted that all of them have fantastic views.